Shipping & Returns

 

Delivery and delivery time

    We intend, without entering into any legal obligations, to deliver the goods to the customer within the specified delivery times (in working days) from receipt of payment. This is not always possible, as many parts are only dismantled after the order. In this case the delivery time will be extended again by 10 working days. Saturday is not a working day.
    
    Delays in delivery and performance as a result of force majeure, such as currency and trade policy or other measures, strikes, lockouts, as well as operational disruptions, such as fire, obstruction of traffic routes or similar circumstances beyond our control shall initially result in an appropriate extension of the delivery period. The aforementioned circumstances release us from the delivery obligations entered into for the duration of the hindrance. These circumstances also entitle us to withdraw from the contract.
    
    We are entitled to partial deliveries and partial services at any time, unless the customer has rejected these in writing.
    
    Transport packaging shall be taken back in accordance with the packaging regulations; pallets shall be excluded. Pallets shall only be taken back against reimbursement of the pallet charges incurred.
    The delivery times specified by us in workdays or working days are only a guideline. Articles which we have to dismantle on customer's order because another type of storage is not possible do not entitle the customer to withdraw from the concluded sales contract even if this is more than 30 days overdrawn.

Shipping costs per order

    The customer pays the shipping costs regardless of the order value. If the customer returns the goods to us on the basis of a revocation and right of return for consumer contracts, the customer shall bear the regular costs for the return, unless the delivered goods do not correspond to the ordered.
    
    If a customer orders articles selected by him from our shop by cash on delivery and this does not accept the delivery then for any reason we require compensation for the freight and cash on delivery costs as well as an additional handling fee at the rate of 15, - Euro per transaction.

 

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